Within an hour of order placement, we will start processing the order, so certain changes may not be achieved.
Changing Shipping Address:
Please send us an email to make a change to your shipping address as soon as possible. We ask that you email within 1 hour of placing your order as we cannot make changes once the package has started processing.
Changing Ordered Items:
Please send us an email to make a change to your order contents. We ask that you email within 1 hour of placing your order as we cannot make changes once the package has started processing.
We ship internationally to Canada only. Ship-time and cost vary widely depending on the items ordered and the destination. Please contact us with the items you are interested in + the destination city and postal code. We will email you a few options. Please note you will be responsible for any import duties and taxes. These vary by province. Please see our shipping page for complete shipping information.
EXPEDITED ORDER PROCESSING (SHIP WITHIN ONE BUSINESS DAY):
Each product on the site shows a lead-time, which is the time between order and shipment. Expedited order processing costs $35 and will move an order to the top of the queue so that it gets shipped (via Ground service). Order must be received by 3:00pm Pacific time the day before shipment (this is a hard cutoff). On your order, in the Comments section, please write “Expedited Order Processing – $35” and we will update your order and send you an e-invoice for the additional charge.
- Example #1: An order is placed at 1:13pm Pacific Time on Tuesday with a request for Expedited Order Processing. This order would ship via Ground service on Wednesday.
- Example #2: An order is placed at 6:20pm Pacific Time on Thursday with a request for Expedited Order Processing. This order would ship via Ground service on Monday because the order didn’t come in by the 3:00pm cutoff time.
We do not offer expedited shipping options.
PRIOR TO ORDERING:
If you need something to arrive by a certain date, it’s best to e-mail us a screenshot of your cart, as well as your shipping address. We can then give you an estimate of when to expect your order.
To begin the exchange or return authorization process, you must contact us within 30 days of receiving your order.
The return process in a nutshell:
- Request a return and receive an RGA e-mail with instructions.
- You’ll ship back the product(s) you want to return.
- When product(s) is received, we’ll confirm product is undamaged and resellable.*
- Refund, less 15% restocking fee (unless exchanging), will be issued.
Read our full return and exchange policy here.
Returns are not accepted for any custom-made pieces, including address plaques and stone doorbells nor for any items that have been installed. 360 Yardware cannot provide refunds or exchanges due to damage caused by customer handling, storage or treatment.
To initiate a return, start here to submit a return request.
To redeem your order code – you MUST enter the coupon/promotional code on the shopping cart screen on the same page as your card information. The discount will be reflected prior to checking out. Please do not hit the “back” button after entering your code, or the code will be nullified.
Yes! As long as the order hasn’t been put into production, or shipped, we can likely change it. Please contact us within 2 hours of placing your order to make the change. Send us an email with your order number and what change you’d like to make. We will get back in touch to confirm.
We accept Visa, Mastercard, Discover, and American Express credit cards, or you can use PayPal or AmazonPay upon checkout.
If you have not received an order confirmation, it is likely your order has not gone through. Please contact us at firstname.lastname@example.org so we can assist you. If you have Gmail, AOL, or Hotmail email addresses, check your spam folder as our order and shipping confirmations can end up there.
Please refer to our Coupon page for existing coupon codes for bulk purchases. Trade members (architects, contractors, designers, and landscape industry folks), please contact us for a trade quote.
All available cutsheets can be found on our Technical Information page.