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All non-custom products are returnable and exchangeable within 30 days of delivery. We charge a 15% restocking fee for returns (nothing for exchanges). Products must be received back in original, uninstalled condition.

Custom-produced items (including address plaques) can not be returned. 

The return process in a nutshell: 

  1. – Request a return and receive an RGA e-mail with instructions.
  2. – You’ll ship back the product(s) you want to return. 
  3. – When product(s) is received, we’ll confirm product is undamaged and resellable.* 
  4. – Refund, less 15% restocking fee, will be issued.

*To receive a full refund, the original item MUST be in new condition and returned:

  • Still in sealed plastic packaging inside product boxes (as originally received)
  • Free of dirt or sawdust
  • Without damage to product finish from incomplete protection during shipment
 All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.


Step 01

Any items purchased from can be returned for a full refund (minus a 15% restocking fee) or exchanged (without restocking fee) within 30 days of the delivery date. We will not accept returns past the 30-day window. Products must be uninstalled in original condition and packaging.


Step 02

Click here to complete the Return Request and click Submit. Note: please pack each component well so that when they shift in transit, they don’t damage each other.

Step 03

Within 1 business day, we’ll email you a Return Goods Authorization form. Please print, sign, and include the RGA form with your return. 

This box shows what happens to hardware that isn’t packed snugly on return. Don’t do this!