Does your return qualify?
Before initiating a return, please watch our one-minute summary video of the return process.
All products are returnable and exchangeable within 30 days of delivery if in original, uninstalled condition. We charge a 15% restocking fee for returns (no fee for exchanges). Products must be received back in original, uninstalled condition.
The return process in a nutshell:
- – Request a return
- – 360 sends you a video review of the returns process. You reply that your return fits these parameters.
- – 360 emails you an RGA PDF via e-mail with instructions.
- – You ship back the product(s) you want to return.
- – When product(s) is received, we’ll confirm product is undamaged and resellable.*
- – Refund, less 15% restocking fee, will be issued.
*To receive a refund, the original item MUST be in new condition and returned:
- Still in sealed plastic packaging inside product boxes (as originally received)
- Free of dirt or sawdust
- Without damage to product finish from incomplete protection during shipment
PROCESS A RETURN
Step 01
Any items purchased from 360Yardware.com can be returned for a refund (minus a 15% restocking fee) or exchanged (without restocking fee) within 30 days of the delivery date. We will not accept returns past the 30-day window. Products must be uninstalled in original condition and packaging.
Step 02
Click here to complete the Return Request and click Submit. Note: please pack each component well so that when they shift in transit, they don’t damage each other.
Step 03
Within 1 business day, we’ll email you a Return Goods Authorization form. Please print, sign, and include the RGA form with your return.
