All non-custom products are returnable and exchangeable within 30 days of delivery. We charge a 15% restocking fee for returns (nothing for exchanges). Products must be received back in original, uninstalled condition.
Custom-produced items (including address plaques) can not be returned.
The return process in a nutshell:
- – Request a return and receive an RGA e-mail with instructions.
- – You’ll ship back the product(s) you want to return.
- – When product(s) is received, we’ll confirm product is undamaged and resellable.*
- – Refund, less 15% restocking fee, will be issued.
*To receive a full refund, the original item MUST be in new condition and returned:
- Still in sealed plastic packaging inside product boxes (as originally received)
- Free of dirt or sawdust
- Without damage to product finish from incomplete protection during shipment
PROCESS A RETURN
Any items purchased from 360Yardware.com can be returned for a full refund (minus a 15% restocking fee) or exchanged (without restocking fee) within 30 days of the delivery date. We will not accept returns past the 30-day window. Products must be uninstalled in original condition and packaging.
Click here to complete the Return Request and click Submit. Note: please pack each component well so that when they shift in transit, they don’t damage each other.
Within 1 business day, we’ll email you a Return Goods Authorization form. Please print, sign, and include the RGA form with your return.