Custom-produced items (including address plaques) and are not returnable. All other merchandise is returnable if it has not be installed. Restocking fees vary by manufacturer; if a return policy is not listed on the item you’re interested in or that you’ve purchased, please contact us and we’ll clarify it.
360 Yardware Restocking Fee: $25 per return
Agave Restocking Fee: 15%
Coastal Bronze Restocking Fee: 15%
Lynn Cove Restocking Fee: 15%
Snug Cottage Restocking Fee: 15%
Whitehall: no returns for custom items
The return process in a nutshell:
- – Request a return and receive an RGA e-mail with instructions.
- – You’ll ship back the product(s) you want to return.
- – When product(s) is received, we’ll confirm product is undamaged and resellable.*
- – Refund, less $25 processing fee (or vendor-specific restocking fee), will be issued.
*To receive a full refund, the original item MUST be in new condition and returned:
- Still in sealed plastic packaging inside product boxes (as originally received)
- Free of dirt or sawdust
- Without damage to product finish from incomplete protection during shipment
I RECEIVED DAMAGED MERCHANDISE
Please examine your shipment at once. Report any damage to the delivering carrier within 48 hours, and to 360 Yardware so that we may coordinate a replacement.
Our merchandise is packed by experienced packers using standard packing methods and materials approved by Carriers. Carriers are liable for damage in transit, concealed or apparent.
The carrier will make an inspection report. Send this report along with other shipping papers to the carrier with claim.
IMPORTANT: Damaged merchandise must remain in the original master carton with all packing material from the carton. UPS/FedEx will inspect the damaged merchandise and the carton and authorize pick up accordingly. When the manufacturer receives the merchandise back at their warehouse(s) they will issue due credit/replacement.
Please note that they cannot issue credit if you do not keep the master carton and all packing material available for inspection by the carrier representative. In this event the carriers normally reject all claims of damage(s), and as we will have no recourse to collect the cost of goods damaged by the carrier, the manufacturer will not be able to issue credit to you.
PROCESS A RETURN
Any items purchased from 360Yardware.com can be returned for a full refund (minus a $25 processing fee per return) or exchanged within 30 days of the delivery date. We will not accept returns past the 30-day window. Products must be uninstalled in original condition.
Within 1 business day, we’ll email you a Return Goods Authorization form. Please print, sign, and include the RGA form with your return.