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Does your return qualify?

Before initiating a return, please watch our one-minute summary video of the return process. 

All products are returnable and exchangeable within 30 days of delivery if in original, uninstalled condition. We charge a 15% restocking fee for returns (no fee for exchanges). Products must be received back in original, uninstalled condition

The return process in a nutshell: 

  1. – Request a return
  2.  – 360 sends you a video review of the returns process. You reply that your return fits these parameters.
  3. – 360 emails you an RGA PDF via e-mail with instructions.
  4. – You ship back the product(s) you want to return. 
  5. – When product(s) is received, we’ll confirm product is undamaged and resellable.* 
  6. – Refund, less 15% restocking fee, will be issued.

*To receive a refund, the original item MUST be in new condition and returned:

  • Still in sealed plastic packaging inside product boxes (as originally received)
  • Free of dirt or sawdust
  • Without damage to product finish from incomplete protection during shipment
 All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.


Step 01

Any items purchased from can be returned for a refund (minus a 15% restocking fee) or exchanged (without restocking fee) within 30 days of the delivery date. We will not accept returns past the 30-day window. Products must be uninstalled in original condition and packaging.


Step 02

Click here to complete the Return Request and click Submit. Note: please pack each component well so that when they shift in transit, they don’t damage each other.

Step 03

Within 1 business day, we’ll email you a Return Goods Authorization form. Please print, sign, and include the RGA form with your return. 

This box shows what happens to hardware that isn’t packed snugly on return. Don’t do this!