Start Here

Below are a few common reasons people get in touch. Click on the one that applies to you.

-Need to return something? Click to start.

-Do we offer trade discounts? Read more here.

-Need input on a project? Read more here.

Need to Make a Return?


No problem! Start here.


Do We Offer a Trade Discount?


If you are a trade professional ordering for a project, please complete our Trade Program Application. You can send us a screenshot of your cart and we’ll write back with the estimated discount. 

Information needed:

  • Business or contractors license
  • Website


Need Input on a Project?

Have a project you’d like hardware input on? Please email photos and/or drawings of your project, the items you’re interested in, and any questions you have. Please allow one business day for a response.

Still Need Help?

Get in Touch

Chances are, if you’ve reached this… you are in need of a real, actual person to help you out. We get it, and we are here to help!

We will reply to you as soon as possible. 

(Our team works 9am – 3pm Monday through Thursday and 9am – noon on Fridays, Pacific Time)

Please help us by providing some details about your question. Instead of “I have product questions,” an alternative of “Can this latch be installed on a metal gate?” or “What are the dimensions of the Alta Latch”? The more info we have about what you’re looking for, the better we can help you and the better we can direct your question to the right person. Thanks!

We are available for phone support (for order placement, product questions) Monday through Friday 8:30am – 1:30pm Pacific time. We respond to emails throughout the day, and encourage you to use that, as well.

Phone in US & Canada: (866) 923-9273

International: +1 503-517-2063